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Localization Specialist (Chinese Fluency)

Remote / Client Services / Remote Full-time

About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In less than a decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We've grown from 70 Krakenites in January 2017 to over 1200 today and we have no intention of slowing down.

This is a fully remote role requiring Chinese and English fluency. You must be willing to work evenings and weekends.

We are seeking an experienced candidate to be part of our growing global localization team to translate and localize all our existing and new English content into Chinese. The content to be localized will focus on our exchange with the latest information regarding our products and offerings.

This position also requires providing first rate client support to our users via email and serving as a call interpreter. A successful candidate will be highly collaborative, enthusiastic, resourceful and able to quickly adapt to different writing styles and provide high quality Chinese language products.

Our team is one of the best in the industry, and we're looking for people who can make us better. We work remotely, but we're in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what's going on in the company and industry.


Translate, review & test product quality to assist in Chinese product improvements

Collaborate with the Localization team, and other team members to deliver timely, high-quality Chinese content

Review the accuracy and consistency of translations to ensure the linguistic quality of our products and all other communication channels with the client

Utilizing e-mail and live chat, responding to 20 to 150 client concerns regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on a daily basis, in English and Chinese.

Become an expert on our platforms and ensure client's requests are resolved with updated and relevant information.

Interpret calls with clients


Native level fluency in Chinese and English is essential

Strong written communication skills in Chinese and English1+ year(s) of work experience as an English to Chinese translator, linguist, copywriter, writer or editor

1+ year(s) of previous experience in customer support

Strong desire to learn in a fast paced industry

Familiarity with localization/translation tools

Excellent client service skills

Computer literacy and ability to learn and navigate new software

High output -- metrics-based experience is helpful

Able to work autonomously and efficiently meet deadlines

Security and privacy focused

Ability to monitor own work to ensure quality

Acute attention to detail and accuracy

Strong time management and multitasking skills

Comprehensive understanding of crypto terminology

Nice to Have

Degree relevant to linguistics/translations

Excellent abilities in organisation, coordination and project management

Experience working across cross-functional teams and time-zones

Crypto trading experience, preferably on multiple platforms

Technical background is a plus

We're powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Localization Specialist (Chinese Fluency)

Remote / Client Services / Remote Full-time

Localization Specialist (Chinese Fluency)

Remote / Client Services / Remote Full-time

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